Customer service
Our customer service advisors are available to answer your questions and assist you with placing orders and much more.
CONTACT US
Tell us how we can help you.
Branches
Quito - La Floresta
Valladolid N24 and Francisco Salazar, corner.
Galapagos - Santa Cruz
Av. Charles Darwin 403, Puerto Ayora.
CONTACT FORM
Fill out this form or email us at info@shamuna.com to send us a message. Our customer service advisors will be happy to help you with your inquiry.
Frequently Asked Questions
CAN I PLACE AN ORDER VIA WHATSAPP?
If you need advice or help, please contact our Customer Service to get started.
At the end of your purchase, you can choose to receive a direct payment link via email, allowing you to pay securely with just one click.
HOW CAN I TRACK MY ORDER?
Once you place your order online, you will be able to view the purchase details, track its preparation, and check shipping updates in the Customer Service area.
Registered customers will also find all available updates in their account on the website. We will keep you informed in real time via Order Confirmation and Order Update emails.
CAN I CANCEL OR MODIFY MY ORDER?
Once you confirm your online purchase, we will begin preparing your order to ensure timely delivery.
Standard items can only be cancelled before the package is ready for shipment.
If you wish to cancel any item from your order, please contact our Customer Service and we will gladly check if the cancellation is still possible.
If order cancellation is no longer possible, you can return or exchange standard items.
For more information, please see our Returns Policy and Terms of Sale.