Terms and conditions

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Terms and conditions

Last updated: November 24

Welcome to SHAMUNA . Accessing, browsing, or purchasing from the website www.shamuna.ec implies full acceptance of these Terms and Conditions. We recommend that you read this document carefully before using our services or making a purchase.

1. Company Information

SHAMUNA – Customer Service
Hours: Monday to Saturday, 11:00 a.m. to 7:00 p.m. (GMT-5)
WhatsApp: +593 99 986 1230
Email: info@shamuna.com

Quito Branch – La Floresta: Valladolid N24 and Francisco Salazar, corner.

Galapagos Branch – Santa Cruz: Av. Charles Darwin 403, Puerto Ayora.

2. Acceptance of the Terms

By using our platform or making purchases, you acknowledge, understand, and accept these Terms and Conditions. If you do not agree, you must refrain from using the website.

SHAMUNA may modify these Terms at any time. Changes will be effective upon posting on this page.

3. Use of the Website

The user agrees to:

Use the site only for legal purposes.
Do not falsify information or engage in fraudulent activities.
Do not attempt to access private system information.
Provide truthful information during the purchase process.

SHAMUNA may suspend or cancel accounts that engage in misuse, attempted fraud, or harm to the platform.

4. Products, Images and Availability

The photographs are for reference only and may show slight variations in color or texture due to lighting or screen settings.
All products are subject to availability in stock.
SHAMUNA may modify, update, or discontinue products without prior notice.

5. Prices and Currency

All prices are expressed in USD (US dollars) .
SHAMUNA may change prices without prior notice; however, changes will not affect orders that have already been confirmed.
Prices do NOT include shipping costs, unless otherwise stated.

6. Payment Methods

SHAMUNA accepts the following methods:

6.1. Place to Pay (Placetopay Ecuador)

Certified payment gateway that allows:

Credit cards
Debit cards
Electronic methods enabled by the bank

The processing and approval of the payment depends on the issuing entity.
SHAMUNA does not store complete card data .

6.2. Bank transfers

The customer can choose to pay by prior transfer.
The order will only be processed after:

Send proof of payment
Validate it internally
Prove the deposit

6.3. Other methods

Any additional methods will be specified at checkout.

7. Order Confirmation

Once payment is completed:

The customer receives an email confirming the order.
SHAMUNA may cancel orders due to lack of stock, system errors, rejected payments, or suspected fraud.
In case of cancellation, the customer will be notified and the refund will be processed according to the payment method.

8. Shipping and Delivery

Shipments are made through certified courier companies.
Delivery times may vary depending on the city, logistical availability, and external conditions.
The customer must provide correct delivery information.
Once the product has been handed over to the courier, SHAMUNA cannot change the delivery address or date.

Estimated delivery time in Ecuador: 1 to 6 business days.

9. Exchanges, Returns and Refunds

Requests for exchanges and returns are strictly governed by the official policy published at:

https://shamuna.ec/pages/politicas-de-devolucion-y-reembolso

Important summary:

The product must be in perfect condition, unused, and with original tags.
Changes must be requested within the time frame specified in the policy.
No returns are accepted on sale items, used items, items without tags, or personalized items.
Refunds are only issued in the cases specified in your official policy.
Refunds via Place to Pay depend on the gateway's operating times.
Refunds by bank transfer are made only to the purchaser.