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Privacy policies

Last updated: November 24, 2025

At SHAMUNA, we deeply respect the privacy and personal data of our clients, users, and visitors. This Privacy Policy clearly explains how we collect, use, store, share, and protect personal information in accordance with the Ecuadorian Organic Law on the Protection of Personal Data (LOPDP, 2021) and best practices in digital security.

By using our website www.shamuna.ec , creating an account, making purchases or interacting with our platforms, you agree to the terms described below.


1. Data Controller

SHAMUNA – Customer Service
WhatsApp: +593 99 986 1230
Email: info@shamuna.com
Quito address: Valladolid N24 and Francisco Salazar, La Floresta.
Galapagos Address: Av. Charles Darwin 403, Puerto Ayora.

SHAMUNA will be responsible for the management, protection and proper use of the personal data collected.


2. Personal Data We Collect

We may collect the following types of information:

2.1. Data provided directly by the user

  • First and last names
  • Identification number
  • Shipping and billing address
  • Email
  • Phone number
  • Customer service contact information
  • Purchase preferences
  • Bank transfer receipts (when applicable)

2.2. Automatically Collected Data

Collected through cookies or similar technologies:

  • IP Address
  • Approximate geolocation data
  • Browser type and device
  • Pages visited
  • Time spent browsing the site

2.3. Payment-related data

When the user makes a payment:

  • Through Place to Pay (Placetopay Ecuador)
  • Or by bank transfer

It is important to note that:

✔ SHAMUNA does NOT store complete credit or debit card information.
✔ Sensitive data is processed exclusively by the certified payment gateway.


3. Purposes of Data Processing

Personal data is used for:

  • Process orders, purchases, and payments
  • Manage shipments and deliveries
  • Issue invoices and tax documents
  • Respond to customer inquiries or requests
  • Manage returns or claims
  • Validate identity in payment processes
  • Send order status notifications
  • Improve the user experience on the platform
  • Send commercial or promotional information (only with consent)


4. Legal Basis for Processing

The treatment is based on:

  • The consent given by the holder
  • The execution of a contractual relationship (purchases and orders)
  • Compliance with legal or regulatory obligations
  • SHAMUNA's legitimate interest in improving its services


5. Use of Cookies and Similar Technologies

We use cookies to:

  • Analyze traffic and browsing behavior
  • Remember user preferences
  • Improve site performance

The user can modify or disable cookies from their browser.


6. Data Transfer and Storage

The data will be stored and processed in:

  • SHAMUNA's own infrastructure
  • Authorized third-party servers (national or international)
  • Certified cloud services for information security

The data will only be shared with necessary providers, such as:

  • Courier companies
  • Place to Pay payment gateway
  • Technological platforms (Shopify, email, etc.)

SHAMUNA does not sell or trade personal data.


7. Data Processing with Place to Pay

For credit or debit card transactions, SHAMUNA uses the certified platform:

Place to Pay Ecuador

This platform complies with international security standards (PCI DSS).

Place to Pay processes:

  • Transactional data
  • Approval or rejection status
  • Anti-fraud validation

The user can consult Place to Pay's privacy policy at:

https://www.placetopay.com/web/privacy-policies/


8. Rights of the Data Subject

In accordance with the Organic Law on the Protection of Personal Data, you have the right to:

  • Access your data
  • Correct incorrect information
  • Request deletion when applicable
  • Revoke consent
  • Oppose treatment
  • Request portability of your data
  • Know how your data is used
  • File complaints with the competent authority

To exercise your rights, you can contact us at:
📧 info@shamuna.com


9. Data Retention

Personal data is retained only for:

  • The execution of the purchase or service
  • Compliance with legal or tax obligations
  • Claims or warranty management
  • The time required for authorized commercial purposes

They will subsequently be deleted or anonymized.


10. Implemented Security Measures

SHAMUNA implements technical and administrative measures to protect information, including:

  • SSL encryption
  • Restricted access to sensitive data
  • Security monitoring
  • Fraud detection systems
  • Secure data backup


11. Links to External Sites

Our site may contain links to external providers (such as Place to Pay).
SHAMUNA is not responsible for the policies or practices of such sites.


12. Amendments to this Policy

SHAMUNA may update this Privacy Policy to reflect changes in processes, legal requirements, or services.
The changes will be published on this same page.


13. Contact

For questions about this Privacy Policy or the processing of your data:

📧 info@shamuna.com
📱 +593 99 986 1230